Tourism since the very beginning of
life, has fascinated man. Travelling and tourism have been one of important social
activity of human since inception of human life. The wish to explore new places
with in one’s own country or world and get a change of environment &
experience has been experienced from ancient times.
The tourism industry get its inspiration
from man’s motivation to travel, in earlier time people travelled to survive
and later to establish trade links with each other . As man evolved and become more
aware, he started travelling to explore the world, domestication of animal
which were used as the mode of transport till the invention of wheels made the travel
easier and faster. A detail of evolution and growth of tourism and hospitality
industry is given in this unit to make understand how tourism and hospitality
leads the seeds of the Hotel industry.
Tourism is one of the rapidly growing
industries in the world. Maximum of its growth is due to higher disposable incomes,
increased leisure time and falling costs of travel. With the invention of rail
transport and air transport besides road and sea transport, hotel industry
developed from in to present day hotels, it is the part of the hospitality
industry which is among the oldest commercial activities in the world. It is actually
the integral part of travel and tourism industries which provides a wide range
of travel related services, such as fooding, lodging , mode of transport etc.
This unit has tried to explain the relation between tourism and hotel industries
their evolution and growth till present day situation.
A hospitality industry is continuously
growing and developing so more and more hotels are offering every possible
services to the guest to make him comfortable and enjoying the experience of staying
in the hotel by catering all their needs. With the growing competition, hoteliers
have come up with specialty products or services to target their clientele and develop
a market for themselves. Hotels can be categorized on the basis of star rating,
services they offer, size, their location, target audience, level of services,
duration of guest stay to provide their guest an indication of their profile and
what to expect from them.
With the development of hotel industry several
international chains or group also came into existence a detail of few is given
in this unit.
Hospitality industry is a wider term for
a broad variety of service industry including hotels, restaurants, catering establishments
and many more. This industry is very diverse and global and catering to all the
needs of travel related activity it is expected to be US$3.5 trillion industry
in world economy. Hospitality refers to the relationship between guest and host;
it also refers to being hospitable.
Some define hospitality as “the business of helping people to feel welcome and relaxed and to
enjoy themselves” (Discover Hospitality, 2015, ) Hospitality is
treating people like you would want to treated when you are travelling in other
words it means making a tourist feels totally welcome not only as your guest but
also as the guest of the entire family i.e. family of hotel.
Hospitality can be defined as deliberate, planned and sustained effort
to establish and maintain mutual understanding between an organization and
public i.e. the business of making and keeping friends and promoting an
atmosphere of better understanding the word hospitality is derived from Latin
word “Hospitalitias”. Reception, welcome and in general the treatment of guest or
a stranger in the most friendly manner is hospitality. In most of the countries
all over the world guest is received with a great amount of courtesy and warmth
is provided with entertainment. The basic concept of hospitality is to make the
guest feels that they are always welcome”‘.