In the book
of “The Elements of User Experience” Jesse James Garrett has mentioned that
some of the unfortunate events could be avoided. For example, an accident has
happened on the road because the driver took his eyes of the road for a moment
to turn the radio down. He had to look down because it was impossible to
identify which was the volume control by touch alone. Another example is when
the register at the gas station moved so slowly because the cash register was complex
and confusing, and unless the clerk paid extra close attention while ringing
something up, he would make a mistake and have to start all over again. If the
register had been simpler and the layout and colours of the buttons different,
that line never would have formed.
experience is not about the inner workings of the product or service. User
experience is about how it works on the outside, where a person comes into
contact with it. User experience design makes sure the aesthetics and
functional aspects of the button work in the context of the rest of the
product, it also makes sure the button works in context of what the user is
trying to accomplish.
of user centered design is to take the user into account every step of the way
as the product develop. By thinking about the user experience, breaking it down
into its component elements, and looking at it from several perspective, only
can we ensure that all the ramifications of our decisions.
also introduced the five planes, they are the surface plane, the skeleton
plane, the structure plane, the scope plane and the strategy plane. These five
planes provide a conceptual framework for talking about user experience
problems and the tools we use to solve them. On each plane, the issue we must
deal with become a little less abstract and a little more concrete. On the
lowest plane, we are not concerned with the final shape of the site, product,
or service at all. On the highest plane, we are only concerned with the most
concrete details of the appearance of the product. Plane by plane, the
decisions we have to make becomes a little more specific and involve finer
levels of detail.