A been reported to the facility team.

A facility team should be established
to allow building occupants to communicate on building problems. (Lehrer, David
D. Vasudex, Janani Kaam & Soazig, 2014) A smart complaint reporting
approach is used to inform users if a certain issue has already been reported
to the facility team. Proactive help desk allows the facility team to deal with
complaints immediately (Leaman and Bordass, 2001).

Building energy
management system (EMS) should be implemented in larger workplaces to monitor
and track energy consumption in buildings. (Ben Bedwell, Caroline Leygue, Murray Goulden, Derek McAuley,
James Colley, Eamonn Ferguson, Nick Banks & Alexa Spence, 2014) The process
of evaluating the energy performance can be simplified by collecting the data
from sub-metres. Hence, facility management team is able to
manage energy consumption more effectively.

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In addition, energy waste can be identified by implementing
a good energy management system as it can gather the necessary energy data. (Energy
Star Guidelines for Energy Management, 2013) Energy efficiency programs and
policies can also help the organizations to improve energy performance as they
identify, implement and measure energy savings.

Testing, commissioning
and updating of energy schedule is one of the important facility management
strategies. It is necessary to update the building operating plan regularly to
identify any changes in the occupancy schedule, equipment runtime schedule,
design set points and lighting levels. (GBI, 2015) This strategy is important
and mainly used for all HVAC equipment and lighting levels. One of the
approaches is turning off the HVAC equipment at least one hour before the end
of the working day. (EECA, 2011) Regular update of energy schedule can ensure
the system is operative because the data and information are contemporary. (Energy
Star Guidelines for Energy Management, 2013) Organizations are advised to
update their energy schedule weekly or monthly to obtain the latest energy
information.

Antecedent tools (eg:
information posters and reminder labels) and consequent tools (eg: feedback or
comparative feedback on energy consumption) is one of the facility management
strategies used to conduct intervention studies. (W. Abrahamse, L. Steg, C.
Vlek & T. Rothengatter, 2005) Energy labelling is useful in informing
building occupants about the energy performance of various equipment and
promoting energy savings and energy efficiency. (Luis Perez-Lombard, Jose
Ortiza, Rocio Gonzalez, Ismael R. Maestre, 2009) Energy feedback should be
directed directly to energy managers rather than employees. (Foster et al.
2012) Feedback can be categorized into direct feedback and indirect feedback. Direct
feedback is the immediate data from the metre while indirect feedback is the
processed data before sending to energy users. (Sarah Darby, 2006)

According to Energy Star
Guidelines for Energy Management (2013), staff or employee can be motivated to
participate in achieving energy efficiency goals by always reminding them on
energy efficiency information. Staff and employees are the major energy users.
Therefore, the energy performance will be below average if they are not aware
of energy efficiency information.

Sending emails to staff
or employee is one of the strategies to remind them on energy efficiency
information. New Buildings Institute carried out a research and found that
sending an Outlook calendar to remind employee to turn off equipment at night
and on weekends is one of the easiest and cheapest strategies in saving energy.
Generally, desktop computer energy consumption can be decreased by 6% by
sending emails to remind staff or employee. (Mercier and Moorefield, 2011)

Organizations’ website
should provide energy-saving information as reference for staff or employee. (Energy
Star Guidelines for Energy Management, 2013) Employee will be aware of the
benefits of enhancing energy performance by referring to the information on the
website. Organization can utilize newsletter and use it as a platform to
include short and informative articles about energy efficiency such as tips for
saving energy as reference for staff or employee.

Energy Star stated that posters
and templates allow organizations to spread the energy efficiency features to
the building occupants. (Energy Star Guidelines for Energy Management, 2013)
According to the research of Nurul Sakina Mokhtar Azizi, Elizabeth Fassman,
A.M. ASCE, Suzanne Wilkinson and Adi Irfan Che Ani (2013), Low Energy Office
(LEO) building create poster on energy efficiency features to educate building
occupants on energy efficiency. Although this strategy is only implemented in
office building, it is still applicable in developing the framework of energy
management strategies in hospital buildings.

Research has been
conducted to investigate the impact of awarding staff incentives such as giving
badges for achieving personal energy-related goals. (David Lehrer and Soazig
Kaam, 2014) Result has shown that 81% of the respondents strongly agree that
this strategy is effective in achieving energy goals. Therefore, this strategy
can also be implemented to develop the framework of energy management
strategies for hospital buildings.

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